Email, Calling, Livechat, SMS

Customer Service with ease.

Organise, call, email, sms, chat and keep track with tiggadesk’s unique customer assistance platform. A powerful tool that empowers the customer-facing side of your business.

Our cloud-based, all-in-one platform gives your business the freedom to communicate with customers from any location, using a single login. That’s customer service with ease.

Simplify communication

Imagine. No switching between the contact software, an email program, random notepad scribbles in a file or a premises-bound telephone system. Take a call, make notes, send that email quote out or appointment confirmation SMS. All from the same window. And all that information instantly available for your co-workers from wherever they are working.

One login. You’ll be calling and answering calls, processing emails, chatting with website visitors, sending reminder SMS’s and access to the customer’s contact data with one login from your web browser. All previous interactions with the customer appear on a timeline and a ticket-pool shows what’s pending or urgent.

Features

Work anywhere

Flexible. Tiggadesk brings mobility, portability and flexibility to your team. Your customers won’t be able to tell the difference whether your staff answers from the office or another location.

Always One Team. Regardless of their location, the team members use the same platform to answer and make calls, emails or chat with customers. Via that same login they also share, update and access customer information. Working together – in or out of the office.

How it works. Tiggadesk forms a bridge between the normal telephone network, the internet and your computer. You’ll receive a capital city land line phone number, but you and the team make and receive calls via your computer (soft phone), an optional VoIP or SIP desk phone or our app (Q4 2021).

Requirements. A standard pc or laptop, a headset (for the soft phone) or optionally a VoIP / SIP desk phone and an internet connection is all that you need to get to work from any location. To use the app, you’ll need a smartphone with 4G network.

Login into our portal and phone calls, emails, live chat, sms but also the customer’s history are at your fingertips. Thanks to our low bandwidth technology you can work from the majority of locations.

More information. Click here to find out more on tiggadesk’s many advantages.

Transparent processes

Improve management. Standardising and centralising customer calls & emails means, that your business becomes transparent. Not only what customers talk about, but also how matters are handled by the team. This means that it becomes easier to check, better to compare and simpler to manage your team.

Tools & metrics. A real-time manager’s dashboard, individual vs team performance, query-handling times or call-recordings: a few of the built-in metrics and tools that help you instantly improve the effectiveness of your team.

Stay on track. In order to provide good customer service and create repeat customers, our tools will tell you whether you’re on the right track.

Metrics that tell you how many customers called, or how many customers were called by the team. How long the average calling time was per team member or how many tickets a team member processed. Stay on top of things, especially important when teams are not working in the same location.

Our tools will make your workflow, processes and team dynamics more transparent. This helps you to identify where you can improve and ultimately, increase efficiency and save costs.

More information. Click here to find out more about tiggadesk’s tools.

Time to value

Easy setup. Within minutes after signing up, you receive your tiggadesk phone number and the logins for each work station. Tiggadesk works instantly.

We’ve got your back. You’ll be automatically enrolled in the Tigga Academy. This is a series of 3 mins reads, that go into the ‘why and how’. They’ll help you to get the max out of your tiggadesk. And every tiggadesk customer has access to the tiggadesk expert desk that helps you setup or optimise tiggadesk.

Still: Quick Results! The lack of big investments, long programming or extended implementation trajectories means you’ll start reaping the rewards within weeks rather than months. A true high Return on Investment (ROI).

Starting is simple. Besides providing us your name, email and mobile number, you just have to answer 2 simple questions. One: “How many workstations do you need?” and two: “Choose the capital city number your business is in”.

Initial setup. We’ll email you the credentials for the workstations to login. If unsure, you’ll receive the instruction videos how to setup your IP phones, and for the tech savvy, you can tweak and adjust the platform to your heart’s content.

Unrestricted trial. Our trial comes with a dedicated and real telephone number, an IVR (automatic phone system) and email-to-ticket mail box(es) instantly. Use your favourite software phone (i.e. Linphone, Zoiper, Bria-Solo), a physical desk phone (i.e. Fanvil, Grandview, Htek) or install our propriety Windows tiggaphone software (no config needed) to start talking with your customers.

More information. Check out our support pages for more details.

Professional grade

Business continuity. Tiggadesk is based on state-of-the-art communication technology. A robust, proven industry grade platform that provides you with peace of mind and the highest uptime. You won’t miss any incoming customer queries, and you can be sure that no customer would ever run into a busy tone again.

Affordable big league tech. Our unique platform and charging model mean that businesses of any size can move their customer communication into a league, previously the exclusive domain of companies at the big end of town. Without big investments, commitments or IT teams.

World class support. Tiggadesk is designed as a DIY platform. Anybody should be able to set it up. However, in case you come across challenges, go to our support pages to find the answers you need or chat, mail or call our helpline (Mo-Fr 9-5pm AEST) for assistance. If you really get stuck, you can also book a specialist if you want us to set you up.

Think like the biggest players. Not for nothing, the biggest companies have strict structures in place and deliver the same quality every time. As the big players, use features as automatically redirect incoming calls to the correct team member, ask callers questions (“What are you calling for?”) or offer customers to wait instead of a busy tone.

Tiggadesk automatically monitors email traffic and ensures that any team member who picked up a customer email, follows through. If not, the email goes automatically back in the pool for others to process.

More information. Click here to find all build-in features that tiggadesk has to offer.

Upgrade now. You're in good company.

Tiggadesk is a truly unique cloud-based business phone system that has ticketing, email processing, texting and a crm natively built-in. It simplifies managing customers and managing your team, and saves you time and costs.

Our scalable platform enables every business to re-invend their customer care. It’s being used by big call centres as well as local accountancy companies. From Australia to the UK, and from the USA to the Philippines.

Upgrade your business now with the OneTeam trial package, fully functional and restriction free. Includes your own dedicated phone number, complete auto ticketing module, email-to ticket mailboxes, SMS module, a personalised IVR and a generous credit to spend whichever way you like.

Customer Support

CRM for Small Business – Cloud Phone System & Support Ticketing System all in one

We have made setting up tiggadesk as easy and user-friendly as possible. We try to avoid burying you in technical speak, configuration talk or other techno-mumbo.

However, tiggadesk is one of the most sophisticated platforms on the market, with a myriad of settings and options. If you need help, we’re there for you. Our support section offers detailed setup and user guides, how-to videos and more. More questions? Mail, chat or call us for support!

After your account is activated, you’ll automatically enrol in the tigga-academy to make sure you’ll get the maximum out of tiggadesk. During the first 10 days we will take you step-by-step in 10 mins/day through tiggadesk’s most important features and give you practical hints.

Frequently Asked Questions

Why choose Tiggadesk over other cloud-based business telephone systems?

Unlike others, Tiggadesk is really unique because this cloud phone system has a natively integrated ticketing, texting, email processing and CRM. It can help small, medium and large businesses save time and money by simplifying how they manage their teams as well as their customers.

How can Tiggadesk benefit small businesses?

Thanks to its scalable platform, Tiggadesk can help any business reinvent its customer service. It is used by many local accountancy firms as well as major call centres serving customers in countries like the Philippines, U.S., U.K. and Australia.

How can Tiggadesk help businesses streamline their communications?

Because Tiggadesk is an all-in-one centralised system, agents need not switch between the components involved in customer communication, such as a premises-bound phone line, a random notepad, an email platform or a contact software. In the same window, agents can do everything like confirm an appointment through SMS, send out an email quote, create notes and take calls. The agents are also free to work from anywhere where they have an internet connection.

Is it possible for my employees to do all these things through a single log-in?

Whatever details an agent enters into the system, co-workers can also access the very same information from their respective locations. With a single log-in, this cloud business phone system can enable agents to access customer data, send an SMS reminder, process emails, make phone calls and answer clients’ calls.

Is it worth it to invest in CRM for small business?

CRM is not just for large and medium-sized firms. Businesses with a smaller customer base can also benefit big from investing in a dependable CRM like build-in in Tiggadesk. This powerful tool makes it easier to access customer data, previous interactions and can connect a company’s employees virtually for better team collaboration. Furthermore, because of the standardisation of processes, it can also deliver valuable insights for any business and streamline the processes.

How can a business benefit from a help desk software?

A help desk software that integrates CRM and ticketing like Tiggadesk, can be used by any business to exchange details, organise messages and provide to-the-point assistance to customers. Tickets help any business to process customer requests in an organised way, and through these standardised tickets, data can be gathered later. This can be a very good source for your customer knowledge base. The collected data can also help businesses prepare for new cases and analyse stories which can eventually lead to a better strategy for your customer service and improved performance for your team.