Imagine. No switching between the contact software, an email program, random notepad scribbles in a file or a premises-bound telephone system. Take a call, make notes, send that email quote out or appointment confirmation SMS. All from the same window. And all that information instantly available for your co-workers from wherever they are working.
One login. You’ll be calling and answering calls, processing emails, chatting with website visitors, sending reminder SMS’s and access to the customer’s contact data with one login from your web browser. All previous interactions with the customer appear on a timeline and a ticket-pool shows what’s pending or urgent.