1300/1800 numbers1800 or 1300: Which Number Is Better for My Business

1800 numbers and 1300 numbers are virtual phone numbers that both can benefit your business in a certain way. Intended to give businesses greater recognition and a much broader reach, they can be set up similarly because of their same functions and features. 1800 numbers and 1300 numbers Australia can give you many different forms of distributing and routing calls. Additionally, you have the option of how and where the calls should be redirected.

Each 1800 and 1300 numbers is made up of 10 digits. In case you have decided to set up one for your business, installing a new telephone line is not required. In fact, all you have to do is just select which of your current phones should answer the calls. The next question for you then is which kind of number is more suitable for your business. By making the right choice, you can add efficiencies that can truly be helpful to your business. Also, customers will find it easier to contact you and will be more drawn towards your business.

Main Difference

Also called local rate numbers, 1300 numbers cost is to be partially shouldered by customers if they use any landline in the country to call your business. The remaining cost is charged to the business.

On the other hand, 1800 numbers are referred to as free call or toll free numbers. Customers will not be charged if they call your business from any landline in the country. The cost will be charged to your business instead.

To sum up, 1800 numbers cost is to be shouldered by the business. The cost for 1300 numbers is to be shouldered by both the customer and the business.

Guide Questions

If you are still undecided on whether to get 1800 numbers or 1300 numbers, here are some relevant questions that you may answer to help you arrive at the right decision.

Can your business handle the entire cost of every call by itself? If your answer to this question is no, a 1300 number is the more suitable choice. This is completely normal as money can be tight sometimes. You can still enjoy the benefit of having a more professional number for clients to call.

Are you aiming to create a national profile for your business? If your answer to this is yes, the right choice for you is a 1300 number. This will give you a number that is easier to recall. At the same time, this is a cost efficient way to reach customers countrywide.

Is landline-to-landline calls constituting most of your incoming calls? If you have many landline-to-landline calls, a 1300 number is ideal. Free talk-time is usually part of call plans and this can lessen your bill monthly to something close to your monthly service fee.

Are you looking for more virtual features? If you want virtual features such as Customised Greeting, Voice-to-Email, Call Forwarding or Call Distribution, you can get them in both the 1800 and 1300 numbers.

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