Check the features listings per separate component below or in detail in our features page.
You can exchange data between different programs such as i.e. your sales program via the Zapier API solution. This means that i.e. customer data that is updated in tiggadesk whilst on the phone, these changes are also posted in your other applications, keeping everything ‘In-Sync’.
All data presented in a table, can be exported in .csv format for further processing or analysing in i.e. Numbers of MS Excel.
Optional: for a small amount per month, recordings are kept from in/outbound calls for a period of 3 months. Recordings make sure that you can listen to a conversation at any convenient time, and where necessary coach the team member to improve. Both inbound and outbound calls can be recorded. Recordings are stored up to…
The dashboard tells you how the team is performing, how many customers are waiting or how many tickets have been processed by the team or the individual. Giving you real time information so you can make better use of your resources.
There is no (reasonable) restriction in the number of simultaneously outbound calls. If you have 10 incoming lines in our standard package, but i.e. 28 workstations: all those workstations can make outgoing calls simultaneously whilst having 10 incoming calls at the same time.
Our package includes standard 10 incoming lines for all packages. If we detect more incoming calls simultaneously, the platform automatically scales further up so that you won’t miss a call. You will get an automatic notification and invitation to add more incoming lines.
You can add workstations instantly giving you optimum flexibility. Too many workstations? You can delete any workstation per calendar month. No notice period, you can cancel workstations up to the last day of each calendar month.
Actual usage is charged to your Usage Wallet, that we create when you sign up. From this account we deduct the i.e. calling minutes or sms sent.
Email addresses that correspond with the department choices on your telephony IVR. For instance Sales, Support or Service. Received emails are automatically converted to tickets and available to the team members assigned to these departments.