Looking for a new phone system or upgrading an existing system?
Get the freedom to scale up or down when you need, take and make calls from wherever you are and create transparency. Tiggadesk offers all without need of making big investments or long commitments.
A cloud phone or cloud phone system or VoIP.
A cloud based phone is nothing more than a phone, that communicates with other telephone networks over your internet. It’s also called VoIP (Voice over IP, where IP stands for Internet Protocol) telephony. A cloud phone or a cloud phone system offer the same technology. However when you’re looking for a cloud business phone you’ll see that it also often referred to as a cloud phone system. This is simply because of the many more possibilities businesses need (hence a ‘system’) compared to a private person (just a cloud phone). ....
The difference between a cloud phone and a cloud system
Think of a cloud phone as your phone at home, and think when talking about a cloud business system as the pbx system telephone platform that businesses (used to) have. In the golden days of traditional telephony you’d have a box installed on office premises, where the incoming copper phone lines would connect at one side, and the internal office cabling to everyone’s desk phones on the other side. The pbx box would manage the in- and outbound calls, sometimes with the help of a human receptionist. ....
The internet and cloud telephony
If you currently have an office pbx box, tiggadesk replaces that with your own virtual cloud pbx that makes use of the internet to communicate between the different components. Instead of having a dedicated phone pbx box on your premises, tiggadesk phone module is a centralised pbx (or cloud pbx system) on a remote location. All the phones on the desks would connect to this cloud pbx system via the office (or home) internet network. On the other side of the cloud pbx a bridge to the existing telephone networks was built, creating a ‘hub’ between your office and the outside telecommunication networks. You can make or take calls on your computer, or if you like, have a dedicated VoIP desk phone, connected via a LAN cable or WiFi. ....
Advantage: instant capacity on demand
Typically a cloud phone system for businesses is used by multiple businesses who share the cloud pbx system box, since it has a virtually unlimited capacity. As a user, you can add team members at any time and the number of lines you need, automatically increases or decreases with your need. Instead of a fixed amount per line, you pay a fixed fee and for your share of using the computing power. Our exact pricing model here. This scalability (or elasticity) makes it cheaper to run since the costs can be spread over more participants. Things like maintenance and upgrades are done centrally by the cloud phone provider, where in the past as an owner of a pbx system, you’d need someone coming in to change a piece of hardware if you wanted to upgrade. Nowadays, you can install a new phone in your office or change a call group became yourself. With a simple login you can add, delete, change call routings, ivr settings, add or delete new employees, all without any technical knowledge or having to involve a technician. ....
Distances don’t matter. Internal calling wherever team members are.
Your team doesn’t need to be in the same room, office, building, city or even country. Each user has a login to the cloud business phone system, and it doesn’t matter from where they physically login. You can compare that with surfing to a website: it doesn’t matter whether you live in Australia and surf to a site in Germany, America or Africa. However, calling to an external destination makes use of the normal phone network and call cost charges do apply. ....
Cloud telephony = quality telephony
Nowadays, cloud telephony is as good or even better as normal phone lines are. In the old days, often the servers were in other countries because that was cheaper to host and the quality was often not that great. However, the bandwidth and capacity between countries has improved massively over the last decade and the quality has improved vastly. By building vast networks of server worldwide, cloud servers were introduced. Multiple server (computer) farms that all communicate with each other, sharing workloads and serve you the content from the location, that is closest or best for you. And with that, the quality of calling over the internet has vastly improved. ....
Stay up-to-date with tiggadesk. A telephony platform like no other.
Tiggadesk is at the forefront of the technological revolution and offers a cloud phone system for big and small business that incorporates multiple customer communication channels in one, easy to manage and flexible platform. Our platform handles, monitors, prioritises and distributes customer communication. New features and the latest AI technology is used to make sure that you can focus on helping your customers the best way. Just as what happened on mobile phones: from just talking these devices changed into mini computers that now incorporate a lot of different functions, which that was impossible to do only 20 year ago. The latest developments lead to the next logical step: integrate communication and management modules with each other, make life less complex and improve the experience that your customers have when calling, emailing or chatting to you. ....
