Looking for a new phone system or upgrading an existing system?
Get the freedom to scale up or down when you need, take and make calls from wherever you are and create transparency. Tiggadesk offers all without need of making big investments or long commitments.
A cloud phone or cloud phone system or VoIP.
A cloud based phone is nothing more than a phone, that communicates with other telephone networks over your internet. It’s also called VoIP (Voice over IP, where IP stands for Internet Protocol) telephony. A cloud phone or a cloud phone system offer the same technology. However when you’re looking for a cloud business phone you’ll see that it also often referred to as a cloud phone system. This is simply because of the many more possibilities businesses need (hence a ‘system’) compared to a private person (just a cloud phone). ....
The difference between a cloud phone and a cloud system
Think of a cloud phone as your phone at home, and think when talking about a cloud business system as the pbx system telephone platform that businesses (used to) have. In the golden days of traditional telephony you’d have a box installed on office premises, where the incoming copper phone lines would connect at one side, and the internal office cabling to everyone’s desk phones on the other side. The pbx box would manage the in- and outbound calls, sometimes with the help of a human receptionist. ....
The internet and cloud telephony
If you currently have an office pbx box, tiggadesk replaces that with your own virtual cloud pbx that makes use of the internet to communicate between the different components. Instead of having a dedicated phone pbx box on your premises, tiggadesk phone module is a centralised pbx (or cloud pbx system) on a remote location. All the phones on the desks would connect to this cloud pbx system via the office (or home) internet network. On the other side of the cloud pbx a bridge to the existing telephone networks was built, creating a ‘hub’ between your office and the outside telecommunication networks. You can make or take calls on your computer, or if you like, have a dedicated VoIP desk phone, connected via a LAN cable or WiFi. ....
Advantage: instant capacity on demand
Typically a cloud phone system for businesses is used by multiple businesses who share the cloud pbx system box, since it has a virtually unlimited capacity. As a user, you can add team members at any time and the number of lines you need, automatically increase or decrease according to your needs. Instead of a fixed amount per line, you pay a fixed fee plus a variable fee for your share of computing power share. Our exact pricing model here. This scalability (or elasticity) makes it more flexible to run since the capacity (and costs) can be spread over more participants. Things like maintenance and upgrades are done centrally by tiggadesk; unlike in the past where you (as the owner of a pbx system) had that responsibility. You would have either needed someone to come into the office or have your own IT person to change a piece of hardware or perform upgrades. Nowadays, with platforms like tiggadesk, you can install a new phone in your office or change a call group yourself at any time. With a simple login you can add, delete, change call routings, IVR settings, add or delete new employees, all without any technical knowledge or having to involve a technician or phone specialist. ....
Distances don’t matter. Internal calling wherever team members are.
Your team doesn’t need to be in the same room, office, building, city or even country. Each user has a login to the cloud business phone system, and it doesn’t matter where they physically login. You can compare that with surfing to a website: it doesn’t matter whether you live in Australia and surf to a site in Germany, America or Africa. However, calling to an external (foreign) telephone destination makes use of the normal phone network and call cost charges do apply. ....
Cloud telephony = quality telephony
Nowadays, cloud telephony is as good or even better as traditional phone lines are. In the old days the servers were often in other countries, simply because that was cheaper to host and as a result of long distances, the quality was often not that great. However, the bandwidth and capacity between countries has improved massively over the last decade, and with that, the quality. By building and interconnecting vast networks of servers worldwide, ‘cloud servers’ were introduced. Multiple server (computer) farms which all communicate with each other, sharing workloads and serve you the content from the location, that is closest or best for you. And with all these technological steps forward, the quality of calling over the internet become extremely good. ....
Stay up-to-date with tiggadesk. A telephony platform like no other.
Tiggadesk is at the forefront of the technological revolution and offers a cloud phone system for big and small business, that incorporates multiple customer communication channels in one, easy to manage and flexible platform. Our platform handles, monitors, prioritises and distributes customer communication. New features and the latest AI technology is used to make sure that you can focus on helping your customers the best way. Just as what happened on mobile phones: from just a device to talk, these devices changed into mini computers incorporating a lot of different functions. Something that was considered impossible to do, even only 20 year ago. The latest developments lead to the next logical step: integrate communication and management modules with each other, make life less complex and improve the experience that your customers have when calling, emailing or chatting to you. ....
