A complete business phone system

CLOUD PHONE SYSTEM

Tiggadesk consists of multiple modules that are natively integrated. These modules help you to communicate with your customers, and assist your team by making working together easier. The build-in and sophisticated module that is the cloud business phone system comes with all functionality and more that you would expect from a cloud pbx system. It includes a configurable IVR, phone menus for your callers, live statistics, queuing, voice mails, recordings and much more.

Tiggadesk can be setup online by anyone in a few minutes. It’s instantly active and you can use your tiggadesk telephone number immediately.

Pricing

The base monthly fee for the platform, includes 1 admin and 2 workstations is AU$ 39.95* per calendar month. Additional workstations AU$ 8.99* per calendar month. For a quick quote based on the workstations you need click here.

Includes thes outstanding cloud phone system functions

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    Instant scalable cloud phone system

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    Online instant customisable IVR

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    Skill-based routing

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    Team idle? Use auto outbound call list

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    Intelligent call queuing and distribution

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    Voice mail bank for callers

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    Live call monitoring and dashboard

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    Voice notes for internal transfers

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    Recording and coaching (whisper/barge)

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    Every in/outbound call automatically ticketed

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    call statistics and report export

Looking for a new phone system or upgrading an existing system?
Get the freedom to scale up or down when you need, take and make calls from wherever you are and create transparency. Tiggadesk offers all without need of making big investments or long commitments.

A cloud phone or cloud phone system or VoIP.
A cloud based phone is nothing more than a phone, that communicates with other telephone networks over your internet. It’s also called VoIP (Voice over IP, where IP stands for Internet Protocol) telephony. A cloud phone or a cloud phone system offer the same technology. However when you’re looking for a cloud business phone you’ll see that it also often referred to as a cloud phone system. This is simply because of the many more possibilities businesses need (hence a ‘system’) compared to a private person (just a cloud phone). ....

The difference between a cloud phone and a cloud system
Think of a cloud phone as your phone at home, and think when talking about a cloud business system as the pbx system telephone platform that businesses (used to) have. In the golden days of traditional telephony you’d have a box installed on office premises, where the incoming copper phone lines would connect at one side, and the internal office cabling to everyone’s desk phones on the other side. The pbx box would manage the in- and outbound calls, sometimes with the help of a human receptionist. ....

The internet and cloud telephony
If you currently have an office pbx box, tiggadesk replaces that with your own virtual cloud pbx that makes use of the internet to communicate between the different components. Instead of having a dedicated phone pbx box on your premises, tiggadesk phone module is a centralised pbx (or cloud pbx system) on a remote location. All the phones on the desks would connect to this cloud pbx system via the office (or home) internet network. On the other side of the cloud pbx a bridge to the existing telephone networks was built, creating a ‘hub’ between your office and the outside telecommunication networks. You can make or take calls on your computer, or if you like, have a dedicated VoIP desk phone, connected via a LAN cable or WiFi. ....

Advantage: instant capacity on demand
Typically a cloud phone system for businesses is used by multiple businesses who share the cloud pbx system box, since it has a virtually unlimited capacity. As a user, you can add team members at any time and the number of lines you need, automatically increases or decreases with your need. Instead of a fixed amount per line, you pay a fixed fee and for your share of using the computing power. Our exact pricing model here. This scalability (or elasticity) makes it cheaper to run since the costs can be spread over more participants. Things like maintenance and upgrades are done centrally by the cloud phone provider, where in the past as an owner of a pbx system, you’d need someone coming in to change a piece of hardware if you wanted to upgrade. Nowadays, you can install a new phone in your office or change a call group became yourself. With a simple login you can add, delete, change call routings, ivr settings, add or delete new employees, all without any technical knowledge or having to involve a technician. ....

Distances don’t matter. Internal calling wherever team members are.
Your team doesn’t need to be in the same room, office, building, city or even country. Each user has a login to the cloud business phone system, and it doesn’t matter from where they physically login. You can compare that with surfing to a website: it doesn’t matter whether you live in Australia and surf to a site in Germany, America or Africa. However, calling to an external destination makes use of the normal phone network and call cost charges do apply. ....

Cloud telephony = quality telephony
Nowadays, cloud telephony is as good or even better as normal phone lines are. In the old days, often the servers were in other countries because that was cheaper to host and the quality was often not that great. However, the bandwidth and capacity between countries has improved massively over the last decade and the quality has improved vastly. By building vast networks of server worldwide, cloud servers were introduced. Multiple server (computer) farms that all communicate with each other, sharing workloads and serve you the content from the location, that is closest or best for you. And with that, the quality of calling over the internet has vastly improved. ....

Stay up-to-date with tiggadesk. A telephony platform like no other.
Tiggadesk is at the forefront of the technological revolution and offers a cloud phone system for big and small business that incorporates multiple customer communication channels in one, easy to manage and flexible platform. Our platform handles, monitors, prioritises and distributes customer communication. New features and the latest AI technology is used to make sure that you can focus on helping your customers the best way. Just as what happened on mobile phones: from just talking these devices changed into mini computers that now incorporate a lot of different functions, which that was impossible to do only 20 year ago. The latest developments lead to the next logical step: integrate communication and management modules with each other, make life less complex and improve the experience that your customers have when calling, emailing or chatting to you. ....

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How it looks on your computer and what to expect.

Tiggadesk turns your computer into a business phone system. You make and receive calls via an IP phone (softphone) on your computer using your headset. Alternatively you can connect physical dedicated IP desk phones. No matter how you connect, customer information is bundled and previous interactions are a click away. In any ticket, the notes at the front of it make sure that everybody is aware what was agreed or done before. In the CRM you can maintain customer data, exchange information with other existing programs and link emails, contact names and phone numbers.

FAQ

Business phone system with IVR and ticketing? What is that?

Tiggadesk is a cloud-based business phone system, with build in features such as an IVR (interactive voice response) and ticketing.

An easy way to discover more how these elements work together, is to watch the videos on this page. Basics video #1 “calls and tickets” and basics video #2 “more about tickets”

Sign up and setting up - how does it all work?

Getting a tiggadesk is easy. We only need to know how many workstations (=telephones, in the package 2 are already included) you need, the name that you want to have mentioned by your virtual receptionist (IVR) and the city where you want your telephone number.

In step 2 you need to verify your email address and mobile phone number so we know that you exist and in the 3rd step, you pay for your package. Within minutes after setting up, you’ll receive you phone number, your access accounts, usernames, passwords and setup instructions. By automating a lot of processes, we have been able to keep the price for our package very low.

Now you have to set up your workstations on the computers that you are going to use and you’re good to go.

After setting up your tiggadesk, you’ll automatically enrol in our tigga-academy, where we will highlight functions and how to optimise your (team’s) use of tiggadesk. Tigga-academy contains 9 classes that ask for a 3 minutes read each. After 9 days you’ll be an expert in everything tiggadesk.

If you get stuck somehow, help is never far away. Check our support or contact us pages for your local support number.

What is the importance of having a cloud business phone with added ticking tool?

Ticketing and crm’s are simply tools to make sure that you won’t forget or overlook a customer. By integrating this into the heart of a business cloud phone system, we make sure that all your customers are looked after and don’t fall through the cracks.

Subsequently we integrated email processing, sms sending and web form processing. The following channel that will be integrated in the tiggadesk platform is a web live chat module. Access to all features is automatically included in your package, you don’t need to update and in the interface, you can link one channel (eg phone calls) to someone’s email or send in web forms.

Consider that the need to be able to work from different locations has never been bigger. However, a lot of businesses are stuck with infrastructure that still has its origins in the previous century.

With the above considerations, here comes tiggadesk which combines a state-of-the-art telephone system and a ticketing system and crm. This eliminates the need of having to use multiple software programs that involve looking after customers. Using one platform, it also means that no matter what channel a customer uses, the way it is processed by the team is always the same. The currently integrated channels telephone, email, sms and web forms mean that all communication that a customer does across these channels, is neatly brought together in an easy to read format. Any notes that are added by the team members are automatically shown during contact with the customer.

This means that you and your team are quickly trained, share information easier, you have less licensing/programs to pay for, you get the scalability your business needs and as a whole, work more efficiently.

If you want to know more about the IVR, ticketing and how that works within tiggadesk, click here to watch a the rookie guides (short videos).

So instead of opting for another separate system as a cloud business phone, rethink your strategy and take the opportunity to propel your business into a new era. Without lock-in contracts (extends on a monthly basis) or big investments. Welcome to tiggadesk!

Benefits for SME's, sole traders and other small companies

Certainly in the smaller company space, workers have multiple tasks to do simultaneously. Tiggadesk not only enables you to present yourself professionally (for instance with a menu on the phone or a 1300 number+tiggadesk), but also ensures that every call and email is registered, monitored and when necessary, flagged that it needs to be followed up. This system will save you time and customers falling through the cracks is no longer an issue when you use tiggadesk.

What can you do with the provided tiggadesk or 1300 telephone number (1300 optional)

Like any phone number, you can advertise your normal tiggadesk number or if you don’t want to change your current number, divert your current telephone traffic to it. If you have ordered the optional 1300 number additionally to your tiggadesk, you advertise this number. See here for more information about 1300 numbers.

If you already have a 1300 or 1800 number, instruct your supplier of this number to terminate the telephony traffic on your tiggadesk number.

The tiggadesk telephone number gives you a standard of 10 incoming lines and simultaneously an unlimited number of outgoing lines. Our automatic scaling tool monitors usage and can increase the number of lines when needed: you will be automatically warned when you are using 11 or more  incoming lines simultaneously.

No more set costs for 4 or 6 fixed lines as in the past, but as many lines as you need at any time. With tiggadesk, you’ll never have a busy tone or missed opportunity again.

How much does tiggadesk cost?

At tiggadesk there is only one package. We don’t believe in a model where you constantly have to upgrade to get the service (or that one feature) that you want or need.

We have “monthly charges” and “usage charges”.

Your monthly charge covers the number of agent workstations, your dedicated telephone number(s), if applicable your 1300 or 1800 number fee, the email addresses we create for you and your access to all features. These charges are prepaid each calendar month and deducted from your nominated credit card at the start of each calendar month. Every month it’s extended and you are able to cancel this payment at any time before the end of each calendar month (so up until 11:59pm at the end of each calendar month).

For the usage of the platform (for instance your calls) you pay on a “pay-as-you-go”-basis. These costs are deducted from your Usage Wallet. The usage wallet can be manually topped up or you can set an automatic top up when your account reaches a certain level. In case you cancel and have a positive balance in your usage wallet, we’ll return this to you (minus a processing/admin fee).

All details regarding our pricing, click here.

Increase or decrease workstations or cancelling your tiggadesk account

Increasing your workforce? No problem, you can add extra workstations on the spot. Log in to your supervisor or admin portal account and simply add extra work stations at the press of a button. The credentials will be send immediately and the new colleague can start straightaway.

Decreasing the workforce? You can delete a workstation (bar the minimum in the package) per calendar month. Simply delete them from your supervisor or admin portal account.

If you want to cancel your tiggadesk altogether you can do this with a few simple clicks within your admin or supervisor portal account. Cancel any time before the next calendar month starts, so you can cancel until the very last day of the month until 11:59 pm. Log in with your supervisor account and go to management – setup. Alternatively, you can call our customer service team.

If you cancel, any amounts that you have uploaded in your Usage Wallet will be returned to you within 10 working days. See the t&c’s for detailed information.

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Please select the number of workstations you need :

Monthly package fee

Price is excl. GST. The first month might differ if service(s) or items are added that attract a one-off setup fee or one-off charges, i.e. hardware items such as IP phones. Our packages can be canceled each calendar month, with no long-term commitment. Some promotions offer free Bonus Credits in your usage wallet/account. Please check the specific promotion for the details.

Try us now

Tiggadesk is a truly unique cloud-based business phone system that has ticketing, email processing, texting and a crm natively built-in. It simplifies managing customers and managing your team, and saves you time and costs.

Upgrade your business now with the OneTeam trial package, fully functional and restriction free. Includes your own dedicated phone number, complete auto ticketing module, email-to ticket mailboxes, SMS module, a personalised IVR and a generous credit to spend whichever way you like.