Collaborate and share emails

The easiest way to monitor, share and manage emails and attachments from wherever you or others are located. Accidental working on the same email, forgetting to answer or lack of overview who does or has done what, are problems of the past. 

 

Email Management

Emails are managed by the tiggadesk ticketing module. This is an automated process that registers every incoming and outgoing emails. This process is central and cloud-based. The ticketing module subsequently distributes and monitors the emails, for instance whether answering deadlines that you set, are met. In the supervisor module, you can always see the status, in which part of the process they are and what has been done.

The template module allows you to define templates, which enables you to quickly answer common questions or quick quotes. Using tokens, you automatically personalise these templates and save time. Using a template, your also know that your team will always send out emails of a consistent standard and quality. 

Easy to get started
With tiggadesk your get special dedicated email-to-ticket mail boxes. These unique mailboxes automatically convert incoming mails into tickets. The tickets go automatically into a pool (workflow) where you and your team members see them and work on them. Simply forward your incoming emails to your tiggadesk email address and the rest is automatic.

Email management features

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    Easy sharing and distribution

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    in/outgoing mails automatically ticketed

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    No collision - prevents double work

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    Skill based routing/distribution

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    Event time line shows all customer interaction

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    Cloud based centralised storage

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    Template bank for fast answers

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    Event tracking and monitoring

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    Data export for analysis

Manage more than just emails

Perhaps your just looking for a way to improve management of your emails (which our tiggamail module definitely does), but tiggadesk can offer you so much more.

The tiggadesk platform does not only manage emails, but simultaneously processes notes, customer data, outbound sms and even has a complete business phone system completely integrated. If a customer uses multiple channels, such as calling and emailing, the platform combines them and presents these events in an transparent way.

This creates a workflow that is transparent for every one and easy to manage.

Integrating means more efficient working and less searching

Tiggadesk is accessible from any location via the internet. When a customer emails you, you can also see the linked phone calls, texts or the notes that other team members have made during previous contacts with this customer. One login gets you to work.

CRM module also included

Besides the ticketing heart, tiggadesk also stores your customer data in its own CRM (that you can sync with an existing CRM or contact management platform you use). Here for instance, you can link the customer’s mail address and phone number.

Combining means transparency and flexibility

Tiggadesk replaces multiple programs or systems that you might use today. Besides managing your emails, it revolutionises your business telephone system and provides you with the flexibility to answer and deal with customers from any location. Tiggadesk is instantly scalable.

Performance

Having the customer data in one place, means that you also get instant insight in how your business performs. It will show you how often customers call you, or how many emails go back and forward before issues are completed or that important sale is realised. This data provides you with the information to improve your business and simplify the way the team works.

The same format means even more advantages

Since everything in your tiggadesk is converted into tickets, you can export and compare data easily: it is already all in the same format. It’s not only easy for data export and comparison, it also makes adapting to new channels a quick action. The advantage of having to explain only one platform to a new team member. No matter the channel, all basic functions are the same, which reduces overall training time significantly. It will take significantly less time than having to induce someone to several systems. Via the contact CRM you can link a phone number and email address, which ensures that all information is nicely bundled. Any attachments send by the customer are automatically linked and stored in the cloud and available to the relevant team members. Define your own templates to speed up answering standard questions or for instance quotations. The base monthly fee for the platform with all its features, including 1 admin and 2 workstations, is AU$ 39.95* per calendar month. Additional workstations AU$ 8.99* per calendar month. For a quick quote based on the workstations you need, click here. ....

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How it looks on your computer and what to expect.

Tiggadesk’s integrated emailing, ticketing, notes, CRM, sms and telephone platform bundles customer data and finding previous interactions are just a click away. In any ticket, the notes at the front of it make sure that everybody is aware what was agreed or done before. In the CRM you can maintain customer data, exchange information with other existing programs and link emails, contact names and phone numbers.

FAQ

Email management, business phone system and ticketing? What is that?

Tiggadesk is a cloud-based communication system, with build in features such as an email processor, business telephone system with IVR (interactive voice response) and ticketing. By bringing different communication channels natively together, customer (communication) management becomes easier to process. We are working hard to integrate more channels, that will be added to your package automatically. No need to upgrade or working with outdated technology.

An easy way to discover more how these elements work together, is to watch the videos.

Office set-up requirements

Astable broad-band internet connection is all you need. See this page for detailed information.

Tiggadesk consists of 2 parts:

  • a web based portal that shows and processes tickets and their functions (emails, notes, sms, crm);
  • an IP telephone (to make and receive calls).

For the email part you just have to make sure that you forward your existing emails to the relevant tiggadesk email box, and for the SMS sending function you don’t have to configure anything. Sending out emails can be done via our SMTP or via your own. Please contact us to have emails delivered via your own email server.

For the telephony part, and depending on the tiggadesk version you use, the telephone function might be built in into our portal. The only thing you need to do is to connect your headset and tiggadesk will auto-configure.

Alternatively, you can connect a physical phone or a software based phone to tiggadesk.

Lastly, you need an internet connection, that is capable of doing SIP based voice calling (if  your business is using a firewall, you might have to whitelist our tiggadesk domain).

What is the importance of adding a ticketing tool?

Ticketing and crm’s are simply tools to make sure that you won’t forget or overlook a customer. By integrating this into the heart of a business communication system, we make sure that all your customers are looked after and don’t fall through the cracks.

We integrated email processing, sms sending, calling and web form processing. The following channel that will be integrated in the tiggadesk platform is a web live chat module. Access to all features is automatically included in your package, you don’t need to update and in the interface, you can link one channel (eg phone calls) to someone’s email or send in web forms.

Consider that the need to be able to work from different locations has never been bigger. However, a lot of businesses are stuck with infrastructure such as office telephone systems that still have their origins in the previous century.

Using a cloud based solution as tiggadesk, eliminates the need of having to use multiple software programs that involve looking after customers. Using one platform, it also means that no matter what channel a customer uses, the way it is processed by the team is always the same. The currently integrated channels telephone, email, sms and web forms mean that all communication that a customer does across these channels, is neatly brought together in an easy to read format. Any notes that are added by the team members are automatically shown during contact with the customer.

This means that you and your team are quickly trained, share information easier, you have less licensing/programs to pay for, you get the scalability your business needs and as a whole, work more efficiently.

If you want to know more about the IVR, ticketing and how that works within tiggadesk, click here to watch a the rookie guides (short videos).

So instead of opting for another separate system as a cloud business phone, rethink your strategy and take the opportunity to propel your business into a new era. Without lock-in contracts (extends on a monthly basis) or big investments. Welcome to tiggadesk!

Benefits for SME's, sole traders and other small companies

Certainly in the smaller company space, workers have multiple tasks to do simultaneously. Tiggadesk not only enables you to present yourself professionally (for instance with a menu on the phone or a 1300 number+tiggadesk), but also ensures that every call and email is registered, monitored and when necessary, flagged that it needs to be followed up. This system will save you time and customers falling through the cracks is no longer an issue when you use tiggadesk.

How much does tiggadesk cost?

At tiggadesk there is only one package. We don’t believe in a model where you constantly have to upgrade to get the service (or that feature you need) you want.

We have “monthly charges” and “usage charges”.

Your monthly charge covers the number of agent workstations, your dedicated telephone number(s), if applicable your 1300 or 1800 number fee, the email addresses we create for you and your access to all features. These charges are prepaid each calendar month and deducted from your nominated credit card at the start of each calendar month. Every month it’s extended and you are able to cancel this payment at any time before the end of each calendar month (so up until 11:59pm at the end of each calendar month).

For the usage of the platform (for instance your calls) you pay on a “pay-as-you-go”-basis. These costs are deducted from your Usage Wallet. The usage wallet can be manually topped up or you can set an automatic top up when your account reaches a certain level. In case you cancel and have a positive balance in your usage wallet, we’ll return this to you (minus a processing/admin fee).

All details regarding our pricing, click here.

Increase or decrease workstations or cancelling your tiggadesk account

Increasing your workforce? No problem, you can add extra workstations on the spot. Log in to your supervisor or admin portal account and simply add extra work stations at the press of a button. The credentials will be send immediately and the new colleague can start straightaway.

Decreasing the workforce? You can delete a workstation (bar the minimum in the package) per calendar month. Simply delete them from your supervisor or admin portal account.

If you want to cancel your tiggadesk altogether you can do this with a few simple clicks within your admin or supervisor portal account. Cancel any time before the next calendar month starts, so you can cancel until the very last day of the month until 11:59 pm. Log in with your supervisor account and go to management – setup. Alternatively, you can call our customer service team.

If you cancel, any amounts that you have uploaded in your Usage Wallet will be returned to you within 10 working days. See the t&c’s for detailed information.

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Please select the number of workstations you need :

Monthly package fee

Price is excl. GST. The first month might differ if service(s) or items are added that attract a one-off setup fee or one-off charges, i.e. hardware items such as IP phones. Our packages can be canceled each calendar month, with no long-term commitment. Some promotions offer free Bonus Credits in your usage wallet/account. Please check the specific promotion for the details.

Try us now

Tiggadesk is a truly unique cloud-based business phone system that has ticketing, email processing, texting and a crm natively built-in. It simplifies managing customers and managing your team, and saves you time and costs.

Upgrade your business now with the OneTeam trial package, fully functional and restriction free. Includes your own dedicated phone number, complete auto ticketing module, email-to ticket mailboxes, SMS module, a personalised IVR and a generous credit to spend whichever way you like.