A complete ticketing platform

Tiggadesk consists of multiple modules that are natively integrated. These modules help you to communicate with your customers, and assist your team by making working together easier. The build-in heart and sophisticated module is our ticketing module, that registers, catalogs and distributes the traffic on tiggadesk.

The ticketing system assists in ensuring that every customer is helped on time. It’s the bridge between the different communication channels your customer might have used. In a ticket everything comes together: the current request and any previous interactions.

Great ticketing and management tools

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    Automatic ticket creation

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    Automatic close process

  • no collision one at the time

    Anti-collision assignment process

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    Dead line management

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    Execute directly from ticket action button

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    Escalation to manager process

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    transferable between different teams

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    Keyword search in notes

  • data export to csv

    Ticket based csv (excel) data export

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    Unified form for all channels

More than a ticketing system

You might just be looking for a ticketing platform, to keep track of your customer request, but tiggadesk offers you so much more.

The tiggadesk platform does not only ticketing, but manages emails, processes notes, records customer data, can send outbound sms’s and has a complete business phone system, all completely integrated. If a customer uses multiple channels, such as calling and emailing, the platform combines them and presents these events in a transparent way.

For a quick summary of helpdesk and customer care functions, click here.

Work more efficient, search less

Tiggadesk and all functions are accessible from any location, with just one login, via the internet. Log in and when a customer calls or emails you, you can also see the linked phone calls, texts or the notes that other team members have made during previous contacts with this customer.

Combining

By natively integrating we achieved that actual interactions with customers are following the same logic. In conventional separate platforms for ticketing and emailing, you have to switch from one to another and vice versa. Or when someone calls open a ticketing module.

In tiggadesk, the ticket opens when an actions starts, and within the ticket you’ll find action-buttons to direct call, write an sms, send an email, add a task and so on. We’re working hard adding more functions to tiggadesk so you can cover your customer communication with 1 unified program.

CRM module also included

Besides the ticketing heart, tiggadesk also stores your customer data in its own CRM (that you can sync with an existing CRM or contact management platform you use). Here for instance, you can link the customer’s mail address and phone number.

Combining means transparency and flexibility 

Tiggadesk’s concept is to replace multiple programs or even multiple systems that you might use today. Besides the ticketing and managing your emails, it revolutionises your business telephone system. It provides you with the flexibility to answer and deal with customers from any location. Tiggadesk is instantly scalable and can cater for teams from 2 upwards.

Performance

Having the customer data in one place, means that you also get instant insight in how your business performs since everything is shown in a standardises form. Simpler said, you can compare apples with apples, and every action is equally measured without bias. This data provides you with the information to improve your business and simplify the way the team works.

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How does our ticketing platform look like?

Tiggadesk’s ticketing system is the heart of the platform and forms the bridge between all the build-in communication tools. In every ticket ticket, the notes made by team members are at the front to make sure that everybody is aware what was agreed or done before. In the CRM you can maintain customer data, exchange information with other existing programs and link emails, contact names and phone numbers.

FAQ

Ticketing with integrated business phone system, email processor and more? Why is that?

Tiggadesk’s aim is to simplify communication and keeping track of things. Therefore we started building a business phone system with integrated ticketing. Subsequently we added emailing, notes, sending sms, assigning tasks and much more. More ‘communication channels’ are to follow, which will all be converted in our easy to understand and process ticket. It means that for added channels, no extra training or understanding is needed.

Tiggadesk also eliminates the need for multiple licenses, multiple payments or multiple systems.

An easy way to discover more how these elements work together, is to watch the videos on this page. Basics video #1 “calls and tickets” and basics video #2 “more about tickets”

Sign up and setting up - how does it all work?

Getting a tiggadesk is easy. The ticketing platform is automatically configured and does its work in the background. We aimed to make tiggadesk as easy and widely accessible to a big group of businesses.

In order to configure the integrated business telephone platform, we only need to know how many workstations (= like telephones or desks, in the package 2 are already included) you need, the name that you want to have mentioned by your virtual receptionist (IVR) and the city where you want your telephone number.

In step 2 you need to verify your email address and mobile phone number so we know that you exist and in the 3rd step, you pay for your package. Within minutes after setting up, you’ll receive you phone number, your access accounts, usernames, passwords and setup instructions. By automating a lot of processes, we have been able to keep the price for our package very low.

Now you have to set up your workstations on the computers that you are going to use and you’re good to go. Any action that follows is automatically ticketed.

After setting up your tiggadesk, you’ll automatically enrol in our tigga-academy, where we will highlight functions and how to optimise your (team’s) use of tiggadesk. Tigga-academy contains 9 classes that ask for a 3 minutes read each. After 9 days you’ll be an expert in everything tiggadesk.

If you get stuck somehow, help is never far away. Check our support or contact us pages for your local support number.

What is the importance of having a ticking tool that is integrated seamlessly?

Ticketing and crm’s are simply tools to make sure that you won’t forget or overlook a customer. By integrating this into the heart of a business cloud phone  and email processing system, we make sure that all your customers are looked after and don’t fall through the cracks.

The following channel that will be integrated in the tiggadesk platform is a web live chat module. Access to all features is automatically included in your package, there is no need to update. In the interface, you can link one channel (eg phone calls) to someone’s email or the web forms that were send in.

Consider that the need to be able to work from different locations has never been bigger. However, a lot of businesses are stuck with infrastructure that still has its origins in the previous century.

With the above considerations, here comes tiggadesk which eliminates the need of having to use multiple software programs that involve looking after customers. Using one platform, it also means that no matter what channel a customer uses, the way it is processed by the team is always the same. The currently integrated channels telephone, email, sms and web forms mean that all communication that a customer does across these channels, is neatly brought together in an easy to read format. Any notes that are added by the team members are automatically shown during contact with the customer.

This means that you and your team are quickly trained, share information easier, you have less licensing/programs to pay for, you get the scalability your business needs and as a whole, work more efficiently.

If you want to know more about the IVR, ticketing and how that works within tiggadesk, click here to watch a the rookie guides (short videos).

So instead of opting for another separate system such as a separate ticketing system, cloud business phone, bigger email accounts: rethink your strategy and take the opportunity to propel your business into a new era. Without lock-in contracts (extends on a monthly basis) or big investments. Welcome to tiggadesk!

Benefits for SME's, sole traders and other small companies

Certainly in the smaller company space, workers have multiple tasks to do simultaneously. Tiggadesk not only enables you to present yourself professionally, for instance with a menu on the phone or a 1300 number+tiggadesk, but it ensures that every communication is registered, monitored and when necessary, flagged that it needs to be followed up. This system will save you time and customers falling through the cracks is no longer an issue when you use tiggadesk.

How much does tiggadesk cost?

At tiggadesk there is only one package. We don’t believe in a model where you constantly have to upgrade to get the service (or that one feature) that you want or need.

Given the many integrated modules, tiggadesk is one of the most cost effective ways to deal with your customers.

Tiggadesk has “monthly charges” and “usage charges”.

Your monthly charge covers the number of agent workstations, the access to all the feature modules (ticketing, sms connector, sip telephony, email processor, crm) + your dedicated telephone number(s) + (if applicable) your 1300 or 1800 number fee + email addresses we create for you. These charges are prepaid each calendar month and deducted from your nominated credit card at the start of each calendar month. Every month it’s extended and you are able to cancel this payment at any time before the end of each calendar month (so up until 11:59pm at the end of each calendar month).

For the usage of the platform (for instance your calls) you pay on a “pay-as-you-go”-basis. These costs are deducted from your Usage Wallet. The usage wallet can be manually topped up or you can set an automatic top up when your account reaches a certain level. In case you cancel and have a positive balance in your usage wallet, we’ll return this to you (minus a processing/admin fee).

All details regarding our pricing, click here.

Increase or decrease workstations or cancelling your tiggadesk account

Increasing your workforce? No problem, you can add extra workstations on the spot. Log in to your supervisor or admin portal account and simply add extra work stations at the press of a button. The credentials will be send immediately and the new colleague can start straightaway.

Decreasing the workforce? You can delete a workstation (bar the minimum in the package) per calendar month. Simply delete them from your supervisor or admin portal account.

If you want to cancel your tiggadesk altogether you can do this with a few simple clicks within your admin or supervisor portal account. Cancel any time before the next calendar month starts, so you can cancel until the very last day of the month until 11:59 pm. Log in with your supervisor account and go to management – setup. Alternatively, you can call our customer service team.

If you cancel, any amounts that you have uploaded in your Usage Wallet will be returned to you within 10 working days. See the t&c’s for detailed information.

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Try us now

Tiggadesk is a truly unique cloud-based business phone system that has ticketing, email processing, texting and a crm natively built-in. It simplifies managing customers and managing your team, and saves you time and costs.

Upgrade your business now with the OneTeam trial package, fully functional and restriction free. Includes your own dedicated phone number, complete auto ticketing module, email-to ticket mailboxes, SMS module, a personalised IVR and a generous credit to spend whichever way you like.