More than a ticketing system
You might just be looking for a ticketing platform, to keep track of your customer request, but tiggadesk offers you so much more.
The tiggadesk platform does not only ticketing, but manages emails, processes notes, records customer data, can send outbound sms’s and has a complete business phone system, all completely integrated. If a customer uses multiple channels, such as calling and emailing, the platform combines them and presents these events in a transparent way.
For a quick summary of helpdesk and customer care functions, click here.
Work more efficient, search less
Tiggadesk and all functions are accessible from any location, with just one login, via the internet. Log in and when a customer calls or emails you, you can also see the linked phone calls, texts or the notes that other team members have made during previous contacts with this customer.
Combining
By natively integrating we achieved that actual interactions with customers are following the same logic. In conventional separate platforms for ticketing and emailing, you have to switch from one to another and vice versa. Or when someone calls open a ticketing module.
In tiggadesk, the ticket opens when an actions starts, and within the ticket you’ll find action-buttons to direct call, write an sms, send an email, add a task and so on. We’re working hard adding more functions to tiggadesk so you can cover your customer communication with 1 unified program.
CRM module also included
Besides the ticketing heart, tiggadesk also stores your customer data in its own CRM (that you can sync with an existing CRM or contact management platform you use). Here for instance, you can link the customer’s mail address and phone number.
Combining means transparency and flexibility
Tiggadesk’s concept is to replace multiple programs or even multiple systems that you might use today. Besides the ticketing and managing your emails, it revolutionises your business telephone system. It provides you with the flexibility to answer and deal with customers from any location. Tiggadesk is instantly scalable and can cater for teams from 2 upwards.
Performance
Having the customer data in one place, means that you also get instant insight in how your business performs since everything is shown in a standardises form. Simpler said, you can compare apples with apples, and every action is equally measured without bias. This data provides you with the information to improve your business and simplify the way the team works.
