The easiest way to monitor, share and manage emails and attachments from wherever you or others are located. Accidental working on the same email, forgetting to answer or lack of overview who does or has done what, are problems of the past.
Emails are managed by the tiggadesk ticketing module. This is an automated process that registers every incoming and outgoing emails. This process is central and cloud-based. The ticketing module subsequently distributes and monitors the emails, for instance whether answering deadlines that you set, are met. In the supervisor module, you can always see the status, in which part of the process they are and what has been done.
The template module allows you to define templates, which enables you to quickly answer common questions or quick quotes. Using tokens, you automatically personalise these templates and save time. Using a template, your also know that your team will always send out emails of a consistent standard and quality.
Easy to get started
With tiggadesk your get special dedicated email-to-ticket mail boxes. These unique mailboxes automatically convert incoming mails into tickets. The tickets go automatically into a pool (workflow) where you and your team members see them and work on them. Simply forward your incoming emails to your tiggadesk email address and the rest is automatic.