A complete communication system for any start-up business

Starting a new business means lots of preparation. The legal red tape, deciding how you’re going to do the bookkeeping, renting an office or shop, keeping track of your customers: there are lots of things to consider.

No matter whether your new start-up business is an online specialised web shop, a more generic drop shipping business or a traditional ‘brick and mortar’ venture: the last thing you want is to miss an opportunity or a chance to have a top-notch reputation. Therefore, make it easy for your customers to contact you and make sure you respond consistently. It will help you building a solid reputation, create a strong trustworthy impression of your business and customer loyalty.

Tiggadesk is your communication assistant that is always available for your customers. It consists of a cloud telephone system, email and ticketing tool, and it automatically registers every call, query or webform enquiry.

Having multiple ‘communication channels’ in one login saves you time switching between programs (for instance when a customer called you and send an email), but moreover, it parses automatically every event in the customer’s personal file.

Essential start-up business customer contact tools. All included.

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    Process client crm data, calls, email, SMS, notes

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    Work from anywhere, not premise bound.

  • no collision one at the time

    Access and work with one single login

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    One unified form for all channels makes work easy

  • scalable

    Instant scalable, customisable, no lock-in contracts

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    Auto updates, no maintenance, no on-site installations

  • central cloud storage

    Secure centralised cloud storage

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    Includes advanced business phone system

  • dashboard

    Live monitoring and performance dashboard

  • data export to csv

    Data export for analysis

It’s simple to get it right from the start.

Lots of businesses start with their own phones, use a ‘random’ email address but basically forget to create a solid foundation for their business communication when it starts growing. Luckily, when you’re starting your business it’s ‘easy-as’ to implement some simple steps that help you retain your customers more easily, limit the number of lost customers and make it easier to gain new ones.

Customer impression counts.

Add to that the (first) impression that your customers get. Whether it’s walking into your new shop, surfing your online business or the way you organise your communication: it will assist building, cementing and maintaining that so important reputation of your start-up business.

The time to implement those steps is now. By setting up your customer communication in a clever way, you’ll avoid expensive future changes, stress and unnecessary obstacles.

Auto upgrades, maintenance, service. No worries.

Using our cloud based solution, you don’t have to worry about upgrades, technology, local maintenance and so on. We constantly evolve, add new channels and tiggadesk is completely scalable. You grow? Simply log on to your management module and add workstations instantly. Need help? We’re a click, phone call or a form away. Let’s grow together!

All the features your start-up needs, at low costs. Commitment-free.

As a starting business most of us are cost conscious and therefore we sometimes have to cut corners to save costs. Secondly, you shouldn’t pay for things that you don’t use or need (yet).  We designed tiggadesk with flexibility, growth and scalability in mind. It offers the same possibilities to every user, so you won’t find tiered packages. You don’t need to upgrade so you can get to that essential function that you want. And: the freedom of no lock-in contracts.

Per desk (workstation) we charge a low monthly fee + actual usage. Click here to get an instant quote on the package price based on the number of workstations you need. You can add/delete workstations at any time. For further details on our pricing model, please check our pricing page.

Do the maths.

Don’t take our word for it. Add up the costs of a CRM, ticketing, sms, email and telephone system. You’ll see yourself how tiggadesk minimises your costs, whilst offering the tools you need to optimise customer communication. Let alone the time saving our one login and unified working method over all channels. Tiggadesk will save you costs and time.

You’d like a traditional phone on your desk?

Standard tiggadesk comes with softphones, which means you answer calls from your computer or the app on your mobile. Simply use a headset like you’d use on for instance a Zoom, Teams or Skype call. If you already have SIP/IP/VoIP phones, you can reconfigure them or we can supply you with unlocked IP desk phones that look great on any desk. Click on the button for details and how to order.

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How it looks on your computer and what to expect.

Tiggadesk turns your computer into a business phone system. You make and receive calls via an IP phone (softphone) on your computer using your headset. Alternatively you can connect physical dedicated IP desk phones. No matter how you connect, customer information is bundled and previous interactions are a click away. In any ticket, the notes at the front of it make sure that everybody is aware what was agreed or done before. In the CRM you can maintain customer data, exchange information with other existing programs and link emails, contact names and phone numbers.

Frequently Asked Questions

Why a business phone system with IVR and ticketing for start ups?

Tiggadesk is a cloud-based business phone system, with build in features such as an IVR (interactive voice response), email processing, ticketing and more. Rather than an old fashioned telephone system, it combines several communication functions into one platform. This enables you to keep track of your customer communication, share information when you grow, but most of all to have a structured methodology to make sure that you maximise the use of your time, whilst being ensured that you won’t miss any customer queries.

Setting it up when you start-up your business, gives your business the right foundation for the future.

An easy way to discover more how these elements work together, is to watch the videos on this page.

The tools that you need as a start-up.

When starting a new business, there are tons of things to think about and to look after.

Ticketing and crm’s are simply tools to make sure that you won’t forget to answer or to overlook a customer. Within the platform, we bring together calling, ticketing, integrated email processing, sms sending and web form processing.

The next channel that will be integrated in the tiggadesk platform is a web live chat module. Access to all features is automatically included in your package, you don’t need to update ever. And in the CRM interface, you can link one channel (eg phone calls) to someone’s email or send in web forms, so that you have 1 file for a customer that contains all conversations you had with this customer.

Flexibility and freedom

Consider that the need to be able to work from different locations has never been bigger. However, a lot of businesses are stuck with infrastructure that still has its origins in the previous century. As a start-up, you have the opportunity to use the latest tech and give yourself the biggest flexibility.

Tiggadesk’s approach was until now only available to the big players such as airlines, banks or other high volume businesses. Today’s cloud and sharing make it possible to use the same tools and technology as the big end of town, but without having to have big tech teams, maintenance people or big investments.

TIggadesk also eliminates the need of having to use multiple software programs that involve looking after customers. Using one platform, it also means that no matter what channel a customer uses, the way it is processed by the team is always the same. The currently integrated channels telephone, email, sms and web forms mean that all communication that a customer does across these channels, is neatly brought together (“parsed”) in an easy to read format. Any notes that are added by the team members are automatically shown during contact with the customer.

This means that you and your team are quickly trained, share information easier, you have less licensing/programs to pay for, you get the scalability your business needs and as a whole, work more efficiently. On top, from any location in the world.

If you want to know more about the IVR, ticketing and how that works within tiggadesk, click here to watch a the rookie guides (short videos).

So instead of opting for another separate system as a cloud business phone, rethink your strategy and take the opportunity to propel your start up business straight into a new era.

Benefits for SME's, sole traders and other small companies

As a starting company, multitasking is a given for everyone involved. Tiggadesk helps you organising the customer communication. Being organised and structured means less searching and certainly less forgetting certain tasks. In the end, you can dedicate more time to content, such as the actual conversation with your customers, then thinking “where did I put that note?” “Who was it I needed to call back?” “Where is that email that was send?”

When your start-up starts to grow, with tiggadesk you’re also future proof. Not only is the current information easily shared with new employees, but because of the unified and structured working methodology your new team members will be quicker up to speed and fully functional.

Advertising your tiggadesk number or a 1300 telephone number

Like any phone number, you can advertise your tiggadesk number. No matter where your business goes, you can always keep using this number.

Alternatively, you can use a 1300 for your startup so that you make it easy and cheaper for your callers to reach out to you. Besides that, customers often perceive businesses with a 1300 number as more professional and bigger. Just like with a shop, first impressions count!

See here for more and detailed information about 1300 numbers.

How does tiggadesk charge?

There are “monthly charges” and “usage charges”.

Monthly: Your monthly charge covers the number of agent workstations, your dedicated telephone number(s), if applicable your 1300 or 1800 number fee, the email addresses we create for you and your access to all features. Monthly charges are prepaid each calendar month and deducted from your nominated credit card at the start of each calendar month.

Usage: For the usage of the platform (for instance your calls or send sms) you pay on a “pay-as-you-go”-basis. These costs are deducted from your Usage Wallet. The usage wallet can be manually topped up or you can set an automatic top up when your account reaches a certain level.

If you cancel and have a positive balance in your usage wallet, we’ll return this to you (minus a small processing/admin fee).

All details regarding our pricing, click here.

Sign up and setting up - how does it all work?

Getting tiggadesk is easy. Enter how many workstations you need (=count like you would do if your team needed all a new telephone. In the base package 2 are already included), the name that you want to have mentioned by your virtual receptionist when incoming calls are answered (IVR) and the capital city where you want your telephone number.

Verify your email address and mobile phone number so we know that you exist. Since we give you a dedicated telephone number the basis for us asking to confirm your details is our ‘know your customer’ program. In the final step, you enter the payment details.

After setting up, you’ll receive you phone number, your access accounts, usernames, passwords and setup instructions.

With these accounts, install and configure the workstations on the computers that you are going to use. Done? Log in, and start calling (and be called) via your new tiggadesk number.

You’ll automatically enrol in our tigga-academy, where we will highlight helpful functions, give examples and teach you how to optimise your (team’s) use of tiggadesk. Tigga-academy contains 9 classes. They’ll take 3 minutes reading each, and you can apply the lesson immediately. After 9 days you’ll be an expert in everything tiggadesk and you have optimised your working flow.

If you get stuck somehow, help is never far away. Check our support or contact us pages for your local support number.

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Please select the number of workstations you need :

Monthly package fee

Price is excl. GST. The first month might differ if service(s) or items are added that attract a one-off setup fee or one-off charges, i.e. hardware items such as IP phones. Our packages can be canceled each calendar month, with no long-term commitment. Some promotions offer free Bonus Credits in your usage wallet/account. Please check the specific promotion for the details.

*Monthly package price, prices in AUD ex GST. Includes 2 workstations logins + admin access account and all features as described on the pricing page. Need more work stations? You can add workstations instantly. You can cancel additional workstations (or your contract) per calendar month. Excludes call and other usage costs, these are charged via your Usage Credit wallet. See our pricing page for details on pricing model. No long term commitments, no exit or cancellation penalties, automatic renewal each month. You can cancel every calendar month. Contract term is maximum 1 calender month.

**No setup fees or other costs. When starting your trial, we will credit your usage wallet with $42.50 (incl GST) bonus credit. This bonus credit in your usage wallet can be spend towards any incoming or outgoing usage costs. Usage costs will be automatically charged to any available bonus amount first. The unused monthly Bonus Credit from this offer expires at the end of the trial period and cannot be carried over. See our terms and conditions for the complete Bonus Credit usage conditions. Costs for actual usage see our pricing structure on the pricing page.

Try us now

Tiggadesk is a truly unique cloud-based business phone system that has ticketing, email processing, texting and a crm natively built-in. It simplifies managing customers and managing your team, and saves you time and costs.

Upgrade your business now with the OneTeam trial package, fully functional and restriction free. Includes your own dedicated phone number, complete auto ticketing module, email-to ticket mailboxes, SMS module, a personalised IVR and a generous credit to spend whichever way you like.