An e commerce ticketing system that is part of your customer communication.

We've made Customer service for ecommerce easy with our omni channel platform.

They say, for every complaint you need 10 happy customers to make up for the damage. What makes your e-commerce business or web shop stand out?

Start by making it easy for your customers to contact you, and ensure they’re never overlooked or missed. An easy win for your reputation! Replace your current fixed or mobile contact number, use a dedicated number that registers, tracks and prioritises your customer calls, emails, notes and more. So let’s add flexibility and build trust, increased reputation and more happy returning customers. At an unbelievable price!

e-commerce customer service: our platform highlights

Support your online shoppers with the best customer service and a complete communication platform. Only $39.95 monthly fee for 2 workstations. Our welcome gift: A$42.50 bonus usage credit**

Phone system with IVR
A cloud-based telephony system, IVR, voice mail, multiple lines, 2 workstations (and much more).
Ticketing and CRM
Build-in ticketing platform automatically registers & prioritises calls, emails and notes. And: integrated CRM.
SMS texts sending
Use SMS to confirm the postage of a parcel, your promotion or an address to return an item to.
Emailing
Forward your current customer emails to your tiggadesk mailboxes. Automatically converted into tickets.
Bonus Credit
Time saving & pre-configured. Offer: start a trial and we’ll give you $42.50 bonus usage credit!

What does it do?

Tiggadesk replaces your current (mobile) phone with a capital city telephone number. You can add telephone numbers from other cities, 1300’s or overseas numbers to your tiggadesk. Give your customers the feeling that you’re a ‘local business’.

Your calls, emails, notes are brought together in a centralised spot. We create a ‘communication file’ for each customer that bundles their contact history. Files are easily shareable and accessible via one secure log-in. Taking and making calls is done via the web. The pre-configured phone system has a menu, waiting queue, message bank, email-boxes for automatic ticketing and progress monitoring, SMS sending module and much more. Speed up your work with custom templates to answer emails swiftly. Tickets ensure you can keep track and on top of everyone’s to-do list.

Get rid of those post-it notes and stop switching between a variety of programs. There’s plenty of other things to worry about.

What do I need?

All you need is and internet connection, a pc or laptop and a headset.

Our dedicated web shop/e-commerce solution is pre-configured, saving you valuable time. Fully customisable if you want to make changes.

How can I start?

Click start the trial, select how many people in your team answer customer calls and emails and we’ll do the rest. Activated in minutes and instantly usable. It’s beautifully simple. We know you’ll love it!

Your advantages:

Adds professionalism and trust to your website instantly – A tiggadesk local fixed line telephone number adds instant trust and gives your business more authority than advertising a mobile number. Our professional option menu will further enhance your customer’s first impression.
Decrease stress and improve efficiency with our Enterprise-grade contact center tools – Tiggadesk has all the functionality used in enterprise grade contact centres. Manage and process incoming queries without the technical hassle or unnecessary costly options. Our system is cloud based and scalable with virtually unlimited call lines, voice mail, call queueing, email and SMS.
The freedom to work from anywhere – Tiggadesk is a customer communication centre that follows you wherever you go. Have in internet connection and your laptop? Talk and mail with your customers from anywhere. Even from the beach!
Tiggadesk is scalable, so we grow with your business – Your business may already be big, you may have big plans, or your year-on-year sales are growing steadily. No matter what stage your business is at, tiggadesk changes instantly with your needs.
Gain insights into customers and team performance – Tiggadesk allows you to analyse key figures and indexes (KPI’s), providing insight into how your business is running. What are your customers asking? Why are they calling? Do your team require coaching? You’ll understand your customer’s needs as well as have visibility to your team’s communication and performance.

Frequently Asked Questions

Why choose Tiggadesk as your all-in-one e-commerce ticketing system?

Unlike other customer service for ecommerce, Tiggadesk is better because it is a cloud phone system with natively integrated CRM, texting, email processing and e-commerce ticketing system. It can help businesses of all sizes to save time and money by simplifying how they manage their teams as well as their customers.

What are the major factors to consider when choosing an e commerce ticketing system for your business?

When selecting the right e-commerce ticketing system, be sure to choose a customer support solution that is web-based. It is important because this will enable your agents to handle the requests of your customers regardless of their location. Another important thing to remember is to choose the right system which should be accurate and very easy to use for both the support staff and the customers. This will make the team member and the customer feel at ease since the system is there as a supporting tool.

How can an e commerce ticketing system benefit my team and my business?

An e-commerce ticketing system is mostly fully automated, which means greater accuracy and better dependability compared to human resources. Instead of spending much more to acquire the services of additional support agents, by automating and increasing the productivity (and work satisfaction) of the agent, the owners are better off spending money on the tools which can enhance the quality of work of existing agents. In the end, it’s very cost efficient to use an e-commerce ticketing system because it effectively reduces the running costs and makes the owner’s return on invest better.

How can an e-commerce ticketing system lead to enhanced customer satisfaction?

An e-commerce ticketing system can do multiple important tasks simultaneously. It can assign, prioritise, categorise and gather tickets. By doing all these important functions, the agents can focus better on customer interactions. This means customers will be satisfied more with how the agents are handling their requests.

How can a good email ticketing system contribute to more satisfied customers?

With the help of an email ticketing system, your business will be equipped with problem-solving tools that could empower your team and streamline communication. All these would allow your business to deliver a remarkable customer service. With the right email ticketing software, your business will have greater transparency and accountability. These are the business qualities that could make customers really happy and satisfied.

In what ways can a dependable help desk software benefit my business?

Often referred to as a ticketing system, a help desk software like Tiggadesk can be used by any business to exchange details, organise messages and provide assistance to customers. Through tickets, it can be used to gather data which can be a very good source for your customer knowledge base. It can also help businesses prepare for new cases and analyse stories which can eventually lead to a better strategy for your customer service and improved performance for your team.

*Monthly package price, prices in AUD ex GST. Includes 2 workstations logins + admin access account and all features as described on the pricing page. Need more work stations? You can add workstations instantly. You can cancel additional workstations (or your contract) per calendar month. Excludes call and other usage costs, these are charged via your Usage Credit wallet. See our pricing page for details on pricing model. No long term commitments, no exit or cancellation penalties, automatic renewal each month. You can cancel every calendar month. Contract term is maximum 1 calender month.

**No setup fees or other costs. When starting your trial, we will credit your usage wallet with $42.50 (incl GST) bonus credit. This bonus credit in your usage wallet can be spend towards any incoming or outgoing usage costs. Usage costs will be automatically charged to any available bonus amount first. The unused monthly Bonus Credit from this offer expires at the end of the trial period and cannot be carried over. See our terms and conditions for the complete Bonus Credit usage and all other conditions. Costs for actual usage see our pricing structure on the pricing page.

Please select the number of workstations you need :

Monthly package fee

Price is excl. GST. The first month might differ if service(s) or items are added that attract a one-off setup fee or one-off charges, i.e. hardware items such as IP phones. Our packages can be canceled each calendar month, with no long-term commitment. Some promotions offer free Bonus Credits in your usage wallet/account. Please check the specific promotion for the details.