More on us

Mission?

We use our creativity, experience, and knowledge to create user-centric business communication tools that make complex and innovative technology simple, understandable and affordable.

Our passion is to design innovative communication tools that create a pleasant experience for everyone every day!

How?

We empower our customers to tackle complex situations by providing them with tools that are easy to use and understand. Our scalable tools grow with their business while we provide continuous innovations and support.

Who?

Hello, thanks for stopping by! Let’s get to know each other!

We would love to share with you what we’ve done and do, and how we got here. Tiggadesk and Tiggacom might seem fairly new names in this field, but things are not always what they seem to be!

Since the late 90’s, we have been creating content, developing apps, marketing and selling our services to businesses and consumers. Think ringtones, mobile apps, talking / chat platforms and tv games. All high-volume telephony and internet traffic.

Over time, we added handling customer service, sales and customer complaints. Starting to do that just for our own services, and then demand grew for us to provide our services to lots of other businesses.

Of course, we were using all the ‘known’ tools and we learned what we liked, didn’t like and what was useful or just fluff. We didn’t use half of it, and it was often a challenge to see the forest for the trees. Separate CRM’s, email, telephony and sms platforms. Platforms were costly, and everything had something we liked, but frustratingly it was never all in the same platform.

This is where we saw the opportunity to create something unique.  To create our own solution that combined all of the services we found useful and leave out the stuff that SMEs just don’t need!  We developed our own platform, to combine call and email traffic and then tie it together in one ‘file’ per customer.

We extended our tech team (and later founded a separate company) and started building. Because we were working as a tightly knit group that combined the commercial, customer service and tech disciplines together, the process of development and implementation was nothing short of super-agile.

After about six months, our first version of the platform was ready and deployed. Our business partners became aware of it (since we were showing it off to anyone who dealt with us) and started asking whether they could use it as well. Being the nerds that we are, it was never good enough. It became better and better and we kept updating the tech, making it more flexible.

We were handling so many emails and calls ourselves, went from the old fashioned E1’s (or as they were called in Australia ISDN30 On-ramps) more and more to an asterisk / SIP environment.

By continuously updating and upgrading, we’ve dramatically increased our own team’s performance, their happiness as well as customer satisfaction. Our customers are in the UK, Ireland, the US, Phillippines and of course Australia and New Zealand.

We are so pleased to say, so far we’ve processed many millions of tickets with it.

We saved ourselves lots of money and we’re proud of what we’ve created for our customers and we’re happy to share everything we’ve learned with you! Our focus is the SME market: So please make use of our expertise and experience!

What are you waiting for? Reach out and start your journey. It’s beautifully simple!  We know you’ll love it!

Try us now

More than just an intelligent cloud based telephone system, tiggadesk is a single login, omni-channel communication solution. No matter what size your business, you have the same technology as the big enterprises, professional call & contact centres and support & sales desks on a pay-as-you-go basis.

Try and experience tiggadesk. You’ll get the OneTeam Power package, fully functional and restriction free. Including your own dedicated phone number, email-to ticket mailboxes, SMS module, a personalised IVR and a generous credit to spend whichever way you like.