In recent days, the cloud based PBX phone system has become increasingly popular. This phone system seems appealing to many small businesses because they can add this phone system with all of the features and tools they need, without having to install or maintain any equipment and expensive premises bound telephony systems have become a thing of the past.
What is a Cloud-based PBX?
First of all, the term PBX or PABX stands for private (automatic) branch exchange and are often used as a synonym for “telephone system”. Private (automatic) branch exchanges are like switchboards which connect several devices, e.g. telephones or faxes and answering machines with each other and with the public telephone network.
So mostly it stands for a business-grade telephone system that allows communication within and outside your organisation. It has additional service offerings such as call registering, extension dialling, business hour settings to route off-hour calls, customer waiting queues, hold music, voice mail and more. Hence, these phone systems are different from residential or mobile services.
A cloud based PBX phone system is a cost-effective option and provides a wide selection of valuable features and consistent service. A cloud-based PBX phone system works best for you if you have a reliable and fast internet connection for your business.
Here we’ve discussed the perks of cloud-based PBX phone systems for your business.
Advanced Calling Features
Unlike other phone systems, cloud based office phone system provides unique call features such as auto-attendant, call transfer & parking, call recording, IVR, instant call control, group sequence, call queuing, music on hold, call transfer, office hours routing vs out of office hour, priority caller identification, conference rooms, phone directory, voice messaging and more. You can interconnect this system between email, voicemail and for instance sms. It also comes with ‘follow me’ option that allows a number to ring in consecutive order until the call is answered, and offers skill based routings as well.
Works Well for Remote Workers
A cloud based virtual phone system allows your employees to talk to your customers from anywhere in the world, and this is a great advantage for people who are working from home. Your customers call the same number as always, but in the background your employees could be anywhere – even in a different country! All you need is a good internet connection to experience an uninterrupted phone call.
Low Initial Costs
With a cloud based virtual phone system, you can provide IP softphones on PCs, or have employees utilise their mobile phones in the field. This reduces the cost of installing a physical phone and thereby reduces initial costs. There is also no need to invest in expensive telecommunication equipment at your company’s premises.
A good Cloud based PBX phone system comes with the ability to add or remove lines (extensions) in minutes. The incoming and outgoing call capacity is automatically scaled up and down depending on the number of calls being made at that precise moment. So one moment you can have 15 incoming lines and 8 people calling out, meaning you have 23 lines in use; then the next, if the all hang up, the number of lines is returned to zero. In contrast with the fixed premises bound systems, you’d be charged only for what’s in use. So, as your business grows, you don’t have to worry about changing the number of users or the number of customers calling in. Unlike on-site PBX, you don’t have to pay for idle circuits.
Voice quality is a common concern with a business phone system, and your voice must be clear when you are communicating with your customer. If not, it affects customer satisfaction and leads to business loss. A cloud based PBX phone system makes use of digital phone systems, hence calls are nowadays exceptionally clear.