For Customer Service / Help Desks

Even if you have only one or two persons in your team looking after warranties, customer questions or other customer service matters, Tiggadesk is the answer to your customer service or help desk challenges. We have combined multiple powerful and robust systems into a cloud-based solution. 

No more missed emails or calls. Thanks to the integrated ticketing, tiggadesk ensures that every in/out email and call is registered and you have access with one login to it all. Tiggadesk is an affordable solution that is helps every business to run a professionally structured help line or customer service, just like the big end of town.

Make a big step with tiggadesk: go from just picking up calls to a professional and methodological approach of your incoming calls and emails. You’ll save time and costs, and your customers will love you for it.

A$ 39.95*

Professionalise your customer service! Start and receive a A$42.50 bonus usage credit welcome gift**

  • Phone platform with IVR

    A cloud-based telephony system, IVR, voice mail, multiple lines, 2 workstations (and much more).

  • Ticketing and CRM

    Build-in ticketing platform automatically registers & prioritises calls, emails and notes. And: integrated CRM.

  • SMS texts sending

    Use SMS to confirm the postage of a parcel, your promotion or an address to return an item to.

  • Emailing

    Forward your current customer emails to your tiggadesk mailboxes. Automatically converted into tickets.

  • Bonus Credit

    Time saving & pre-configured. Offer: start a trial and we’ll give you $42.50 bonus usage credit!

What does it do?

Whether your team is 2, 20 or 200, tiggadesk ends missed emails or calls. It’s the tool to increase the effectiveness of the customer facing side of your business.

Better insight in performance means better management and together we can create happier customers and a well-oiled team. Maximise efficiency by combining tasks in one platform. No incoming calls? Let the team work on the emails or have them actively make auto-generated outbound calls with your customer base until the next call comes in.

Your team is no longer office bound and can talk to and help customers from any location, creating your own complete virtual customer service centre or call centre.

We combine calling, emailing and notes into one easy format: no more scribbles on post-it notes. Passing-on calls to a colleague is made easy with Voice notes, decreasing customer irritation. Answer emails quickly using templates. Send out confirmation or even marketing SMS’s using the outbound texting module. Keep existing systems synced with the Zapier integration, for instance if you want to combine tiggadesk communication with your current HubSpot or other sales or marketing platforms.

Tiggadesk gives you valuable insights in calling and email questions, your team’s workload and individual performance. Coach/help team members where needed, and have everyone working in the same, uniform way. Offer your team and customer optimum support using our enterprise grade platform and tools. Even when everyone’s miles away from each other.

Learn more ...

What do I need?

All you need is and internet connection, a pc or laptop and a headset. Our dedicated pre-configured help desk and customer service platform saves you valuable time. Fully customisable if you want to make changes.

How can I start?

Click start the trial, select how many people in your team answer customer calls and emails and we’ll do the rest. Activated in minutes and instantly usable. It’s beautifully simple. We know you’ll love it!

Screen previews

Tiggadesk turns your computer into a phone system. You can make and receive calls via an IP phone (softphone) and you computer your headset. Alternatively you can connect physical dedicated IP desk phones. No matter how you connect, customer information is bundled and previous interactions are a click away. In any ticket, the notes at the front of it make sure that everybody is aware what was agreed or done before. In the CRM you can maintain customer data, exchange information with other existing programs and link emails, contact names and phone numbers.

Your advantages:

  • Always there with a personalised welcome – Welcome your customers with a personalised menu at any moment of the day. Choose your opening hours and availability and create your freedom, without compromising customer service!
  • Auto ticketing and registration – Customers falling through the cracks? No more! Every call and email is registered, and ticketed day and night. Tickets are automatically bundled and sorted.
  • Support customers from anywhere – You or your customer service team members can answer from anywhere in the world. Total flexibility and more freedom.
  • Telephone menu, queueing, voice mail – Payment question? Warranty case? Give your customers options to choose from and connect them with the right person via a professional menu.
  • Recordings, coaching, escalations – Improve the customer experience. Record random or all calls, listen to them and coach your team. Or discretely listen in to live calls to coach your team members in delivering optimum service.  This is all easily carried out behind the scenes without your customers noticing.