Implementing advanced technologies is essential to speed up transactions and processes in businesses. In addition to having a fast Internet, using an innovative and more professional communication system is a must to adapt and respond to the digital market needs. Check out these signs that indicate that your business should Incorporate a cloud or online phone system for small business. Here are a few examples that should make you think about implementing a cloud business phone system, which helps your staff become more efficient and productive.
Trying to answer multiple phones is part of your staff’s daily routines.
When you’re a startup or a small business, multitasking is common, and typically everyone usually has multiple roles. This includes answering phone calls intended for other departments.
A cloud or online business phone system is helpful since it can routes calls to the appropriate staff members. This implies that your web developer will not have to respond to telemarketing calls, and your head of sales will be able to focus on selling rather than answering customer service calls. If you want phone conversations to be routed to other team members after a certain amount of time, you can easily configure this as the cloud online business phone system has call routing features to assist you with the setup.
Instead of a cloud business phone, mobile phones are your primary contact.
Using several mobile numbers to respond to clients and customers is common to startups. As the business expands and grows, it is important to deviate from this practice. Just use one or two professional business contact numbers to make your operation more efficient and streamlined.
Having a cloud business phone system is a good investment for your business. Data security and efficiency-wise, this technology can help your operations. It also fosters collaboration among teams. Since it stores all your data in the cloud, customer information and inquiries are easily accessible to your staff, whether they are from the customer service team or from any other department.
No filtering business phone platform. Clients will be calling you any time of the day.
As your company grows larger, you may notice an increase in the number of calls you receive. Not only from customers, but also from suppliers, clients and business partners. As an almost inevitably result, you and the staff will get calls that you don’t want to or can’t answer. Simply because they’re outside your regular business operating hours. But keep in mind, having unanswered calls will have a negative impact on your business reputation.
Using a cloud phone system for small business gives your company more flexibility. It routes calls to other staff, who can then write a note of the customer’s concern or inquiry. Or, when there is nobody to route a call to, an automated system handles the calls. Subsequently this system automatically informs you about the call, whilst the customer has already been informed about your trading hours. This way there is no information loss, and it’s easier for departments to address the call using the system generated ‘call-back’-requests.
When having a cloud or online business phone, there’s no need to have an IT specialist to make changes.
Phone system equipment is not always easy to find. It’s often hard to configure, maintain, and also use, but a cloud PBX system or online business phone platform reduces almost all of that fuss.
When you use a cloud phone system for small business you do the system configuration via a web page. Effectively, any changes you make yourself on the provider’s web portal. You simply log in, make the changes, and you save your IT guys precious time. Examples are for instance adding a new team member or changing the call group someone’s in.
Life moves quickly, especially in a startup or a small business, and you may not realise that you need an advanced phone system – until it is too late! These are just a few real-world circumstances that can be easily handled by a cloud PBX system. The best part is that we now have the best cloud business phone systems that can address these challenges and grow alongside with your business (needs) as your company moves forward.