Monitoring the quality of customer care services is essential for any business, as it can be just as important as product quality. Customers should feel that their questions and concerns are being taken seriously by the company, as opposed to getting a plain answer. Listening back to recordings of conversations with customers is a great…
Having your own business is exciting but can be exhausting not to mention challenging at the same time. For most of us, it starts by doing all the work yourself, but eventually as your business grows, you will need people to help you do the job. And whilst your business is growing internally and in…
Private branch exchange (PBX) phone systems are widely used by businesses to communicate with internal and external stakeholders. They are known for advanced enterprise-grade features like local and international lines, music on hold, call queuing, call monitoring, call recording, call transferring, call forwarding, extensions and more handsets. Packed with features not found in traditional mobile…
