Establishing solid communication channel with customers, partners, and clients is crucial for small businesses. During the pandemic, employees need to improve their remote work options and this is where tiggadesk can help. Small teams of professionals may find the combination of phone calls, e-mails, and messages from their customers and clients too much to handle from their remote location. It’s vital for small businesses to migrate to an integrated cloud based business phone system, to connect with their customers and clients efficiently. Here we’ve listed the top reasons to choose a cloud based business phone system for your small business.
You Don’t Need an IT Team
Unlike the old fashioned on-site telephony, you don’t require an IT team to maintain your phone lines or systems. From hosting to upgrades and maintenance, the service provider will take care of everything. So, you don’t have to waste your time on hiring technical contractors to monitor, change or maintain your phone system whenever there is a change.
A Fully-integrated System
Did you know integrating a company’s communications with its everyday applications for business processes and workflows helps increase efficiency? Certain cloud based phone service allow employees to stay connected from wherever they are, and combine various communication channels into one, always no matter where they are. It provides a consistent business presence that improves your business productivity paired with more convenience for your employees.
Advanced Business Features
When a small business switches to an integrated cloud based business phone system, it’ll gain access to the types of network applications that one would typically find at larger corporations. Some of these applications include virtual assistant, auto attendant, call centre solutions, and more.
Cloud based business phone system allows full functionality anywhere as long as there is an internet connection. It’s highly beneficial for small and medium businesses that operate in different locations. With this phone system, you can change availability of the teams, browse your company’s call activities and even check adherence. It allows remote team members to collaborate in real-time through calls, voice notes audio messages, even emails and sms and much more.
Easy to Scale Up and Down
When a small business grows, it should hire new employees, open new offices and onboard new customers to maintain their growth curve. So, they need a communication system that can be scaled up and down easily. With a cloud based business phone system, you can add and remove as many stations as possible based on your needs. Moreover, where traditional systems are mostly based on the number of lines (which determines the number of telephones on desks), the cloud based business phone system charges for the number of desks you want to have a phone (a work station) rather than the number of lines. The number of lines at your disposal is virtually unlimited, and your only charged for the capacity you actually use.
When compared to traditional phone lines for business, the monthly service rates are low. This allows your business to save more cost and increase the profitability of your business.